Warranty

The Racketware One-Year Limited Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods.  As such, the Racketware One-Year Limited Warranty benefits are in addition to, and not instead of, rights provided by consumer law and it does not exclude, limit or suspend a buyer’s rights arising from consumer law.  Consumers have the right to choose whether to claim service under the Racketware One-Year Limited Warranty or under their consumer law rights. Important: The Racketware One-Year Limited Warranty terms and conditions shall not apply to consumer law claims. For further information about consumer law, please contact your local consumer organisation.

Please note: All claims made under the Racketware One-Year Limited Warranty will be governed by the terms set out in this warranty document.

Your Racketware-branded product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with this document. Under this warranty, you will be able to direct your claims to Racketware even in situations where you purchased the Racketware Product from a third party. If a defect arises during the Warranty Period, Racketware, at its option will (1) repair the Product at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the Product with a product with equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability or with your consent, a product that is at least functionally equivalent to the product it replaces, or (3) refund the original purchase price. A replacement part or product or a repaired product assumes the remaining warranty of the original Product. When a Product is exchanged, any replacement Product becomes your property and the replaced Product becomes Racketware’s property.

This warranty excludes the following: (1) normal depletion of consumable parts such as batteries or protective coatings that are expected to diminish over time unless failure has occurred due to a defect in materials or workmanship; (2) cosmetic damage, including but not limited to scratches, dents and broken plastic unless failure has occurred due to a defect in materials or workmanship; (3) damage resulting from abuse, accident, misuse, fire, liquid contact, modifications, unauthorised repairs or other causes that are not defects in materials and workmanship; (4) damage related to exposure to excessive moisture, such as rain or submersion in fluid; (5) damage relating to the racket being struck against a hard surface, such as the court wall or floor or other player’s equipment; (6) a Racketware Product that has been modified to alter functionality or capability without the written permission of Racketware; (7) defects caused by normal wear and tear or otherwise due to the normal ageing of the Racketware Product; (8) if you cannot prove in any way that you are the authorised user of the product (e.g. by presenting proof of purchase); (8) a Racketware Product that has not been properly installed in accordance with the instructions.

Racketware does not warrant, represent or undertake that it will be able to repair or replace any Product under this warranty without risk to and / or loss of information and / or data stored on the Product.  In no event shall Racketware be liable for (a) loss or damage, which as of the product’s purchase cannot be regarded as being caused by Racketware’s breach of these warranty terms; or (b) losses caused by the user’s fault, loss of data or loss of profits or benefits.

Any limitations of liability in this warranty document shall not apply to (i) death or personal injury pursuant to any mandatory law on product liability; (ii) fraud or fraudulent misrepresentation; (iii) intentional misconduct or gross negligence; (iv) or a culpable breach of major contractual obligations.  A damages claim based on a breach of major contractual obligations or gross negligence will be limited to foreseeable damage typical for the sale contract concerned.

To obtain warranty service, contact Racketware using the information described at www.racketware.co.uk. Proof of purchase may be required to verify eligibility.

When contacting Racketware via telephone, call charges may apply depending on your location. Please contact your network operator for details.

IMPORTANT RESTRICTION FOR SERVICE.

Racketware will provide warranty service through one or more of the following options:

(i) Carry-in service. You may return your Product by hand to the Racketware factory.

(ii) Mail-in service. If Racketware determines that your Product is eligible for mail-in service, you can send the Product via mail back to the Racketware factory. You will cover the cost of shipping the Product to Racketware and Racketware will cover the cost of shipping the replacement product back to you.

If any term is held to be illegal or unenforceable, it shall be severed from this warranty and the legality or enforceability of the remaining terms shall not be affected.

This warranty is governed by and construed under the laws of the country in which the product purchase took place.

For Australian consumers: The rights described in this warranty are in addition to the statutory rights to which you may be entitled under the Competition and Consumer Act 2010 and other applicable Australian consumer protection laws and regulations. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Repair of the goods may result in loss of data. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

For Canadian Consumers: Residents of Quebec are governed by that province’s consumer protection legislation.

For purchases made by consumers in the United Kingdom and Ireland: If a product is defective consumers may, in addition to any other rights which they may have under consumer law in the UK and Ireland, avail themselves of the rights contained in: for products purchased in Ireland: the Sale of Goods Act, 1893 (in particular Sections 12, 13, 14 and 15), the Sale of Goods and Supply of Services Act,1980 and the European Communities (Certain Aspects of the Sale of Consumer Goods and Associated Guarantees) Regulations 2003 (S.I. No. 11/2003); for products purchased in the UK: the Sale of Goods Act 1979 (in particular Section 12), the Supply of Goods and Services Act 1982 (in particular Section 2) and the Sale and Supply of Goods to Consumers Regulations 2002.